SUPPORT & ADVICE
COMMUNITY SERVICE WORKERS
The Guild provides welfare support and advice via its qualified Community Services Workers (CSWs) to members, their families and war widows, regardless of their age and war service.
CSWs deal with simple and complex cases to a final outcome, representing and advocating for war widow’s needs to appropriate Departments, agencies and organisations; providing information and direct services to war widows and veterans; conducting training sessions and developing joint programs with other service providers.
Issues CSWs support members with include:
- Information on entitlements and availability of medical assistance
- Information on the assistance available from community organisations and agencies
- Referral to other agencies for assistance
- Advice on bereavement issues
- Legal and financial issues
- Dealing with elder abuse
- Housing advice including
- Assistance/advice for moving to residential aged care
- Gaining Home Care packages or other home-based aged care services and making referrals where necessary
- Liaising with aged care providers to organise services on behalf of war widows
- Housing problems
- Assistance for people with problems with DVA, such as overpayments
- Assisting veterans and war widows with problems and complaints they have with service providers and other agencies
- Advocating on behalf of war widows for their specific issues and problems and assisting next of kin with health and aged care issues.
The Guild’s CSWs work closely together to collaborate on the best way to handle difficult issues.
In addition, the Guild’s CSWs provide support to members on a Guild Club and Social Club level, offering face-to-face welfare information and support at the club meetings.